FAQ

What are the delivery times?

During our trading season (September to mid January) My Christmas makes every effort to have items sent out within 2 working days of orders being finalised. If an item is urgent please contact us by email and let us know and we will confirm whether delivery can be rushed. If it is necessary to engage express delivery services for your item we can arrange an additional delivery quote for you to see if you wish to use these services. Due to variations in delivery times by our courier services, My Christmas cannot be liable for any delays in delivery once the item has left our premises.
During our off-peak season delivery times will vary, however customers will be contacted within 2 days of placing an order to discuss delivery options.

Do you ship to my country?

At this stage we only send parcels within Australia.
What type of addresses can you deliver to?
Smaller parcels can be delivered to PO Boxes, however larger items (including Christmas Trees) must be delivered to a physical mailing address. As we do incur additional charges if you are not there when an attempted delivery is made we ask you to choose an address (e.g. work address) where somewhere is always there to sign for the item. We always contact you by phone to try and work with you on finding the best delivery options for all larger size parcels.

Can I order by phone?

Of course! We are happy to receive orders by phone. Just call our 1300 551 960 number during customer service hours and we can help guide you to find the best Christmas Tree and Decorations for your home or business. Click here to check our customer service hours.

How do I contact you?

Please click here for our company contact information.