Return policy:
We stand by our products (as do our vendors who supply us) and expect you’ll be extremely satisfied with your purchase. If you have a question or issue about a purchase, please email customerservice@mychristmas.com.au and let us know how we can make things right.

We exchange goods if returned within 7 days of receiving your order. The item must be in original packaging and an unaltered condition. Shipping charges are not refundable at any time and any return for exchange should be sent at customer expense. Please contact us first at our customer service email address to arrange details.

Our return policy does not apply if the products have been used, worn or are in any other way not re-saleable. We reserve the right to refuse a return on any product that does not meet these requirements. It is suggested you insure your return package.

Except as provided by law, no warranty or guarantee is given, or liability accepted, for any damage to the product due to external causes, including accidental misuse, or use of the product other than for the manner intended for the product.

Back to home page.