If your delivery is faulty or does not match the description, please contact us within 7 days of receiving your order. We will gladly arrange a replacement, refund, or partial credit depending on the issue.

Please take a clear photo of the item and do not dispose of it, as we may request that it be returned to our warehouse.

Please note:
• Many of our products are handmade, hand-finished, or hand-painted. Slight variations and imperfections are part of their charm and are not considered faults.
• Colours may appear differently across devices.
• At My Christmas, we can only address colour or design variations caused by factory faults — for example, a missing part, incorrect paint placement, or receiving the wrong colour (such as blue instead of red). Slight shade differences (like a lighter burgundy) or minor inconsistencies in finish are not considered faults.

If your item was broken or damaged during transit, please refer to our Parcel Protection policy here

Unfortunately, we do not accept returns for change of mind.

Please choose your items carefully before placing your order.

Orders cannot be combined, changed or cancelled once placed.

If you need to update your shipping address, please email us at customerservice@mychristmas.com.au. While we’ll do our best to help, changes aren't always possible due to our fast dispatch times — especially during busy sale periods.

We work hard to check every order, but if there is a mistake, please contact us at customerservice@mychristmas.com.au with your order number and details.

We will resolve the issue as quickly as possible.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

You can also track your parcel using the Shop App for real-time updates from checkout to delivery.

Unfortunately, we are unable to hold or delay orders for
future dispatch.

Once your order is ready, it will be shipped promptly in
line with our standard fulfilment timelines.

We recommend placing your order when you're ready to receive
it, as we are not able to store items or delay shipment.

Please check your junk or spam folder. If you still haven't received confirmation and payment has been processed, please contact us at customerservice@mychristmas.com.au

If your order is returned to us due to an incomplete address, refusal of delivery, or failure to collect:

• You will be responsible for any reshipment costs.
• If you choose not to have the parcel resent, a store credit will be issued, less all shipping costs incurred and a 15% restocking fee.

Please note: If you receive a notification that your parcel has been returned — please reach out to us.

Please refer to our Shipping and Click & Collect page here for full delivery timeframes and information.

If you added Parcel Protection at checkout, you are covered for loss or damage.

If Parcel Protection was not selected, any issues regarding loss must be followed up directly with the shipping carrier.

We accept all major credit cards, AfterPay, and PayPal.

At checkout, select ‘Apply Discount Code’, enter the code, and click ‘APPLY’.

Please ensure you enter the code exactly as provided and check for any applicable terms and conditions.

At checkout, select ‘Apply Gift Card’, enter your Gift Card number, and click ‘APPLY’.

Store credit will be available when you are logged into your account.

At checkout, simply select ‘Use Store Credit’ and the available balance will be applied to your purchase.

Store credits are valid for 12 months from the date of issue.

You can select "Pickup in store" at checkout to collect your order from our warehouse at 11 Marconi Drive, Dandenong South, Victoria.

Pickup is available Monday to Friday, 8am to 3pm (excluding public holidays).
Please wait until you receive notification that your order is ready before coming to collect.

For full details about Click and Collect, collection periods, and alternate arrangements, please refer to our Shipping and Click & Collect page here.

Please note that batteries are not included with all of our electrical products unless otherwise stated.

Unfortunately, we are unable to hold stock.

We recommend placing your order quickly to avoid missing out.

Your order history is available in your account dashboard.

You can also refer to your order confirmation emails — don’t forget to check your spam/junk folder just in case!